Santa’s Grotto FAQs
How much are the tickets?
Tickets are priced at £17.50 for loyalty cardholders or £19.50 for non-loyalty cardholders. Please bring your loyalty card with you on the day of your visit.
What’s included in the ticket price?
A very special meeting with Santa himself for ten minutes so you can have a good old chat and take plenty photos. Each child will receive a gift suitable for their age (based on the information you provide on booking). Your ticket will also enable you to visit Fort Douglas on the day of your visit. There is no additional charge for adults who’ve accompanied their children to the Grotto in Fort Douglas.
Who do I need to buy a ticket for?
You only need to buy a ticket for the children/babies visiting Santa. You do not need to purchase tickets for the adults. There is a maximum of three children per ten minute time slot to ensure every child gets the most out of their time with Santa. There is a maximum of two adults per slot.
How are you keeping everyone safe during the pandemic?
We will follow any relevant Government guidance to help keep everyone safe. If guidance at the time requires us to close Santa’s Grotto, you will receive a full refund.
Is there a joint Santa’s Grotto and Spectacle of Light ticket?
There is not. Spectacle of Light is a partnership event run with an external company therefore we cannot offer joint tickets.
Is Santa’s Grotto accessible?
Yes, The Boudoir entrance allows for wheelchair access. Please let us know in advance by emailing email@example.com if you have any accessibility questions or requirements. Our Santa can also use British Sign Language.
Where do I park?
You can park in the Steele Park Car Park or Laundry House Car Park (we also have accessible parking here). Tap in postcode EH22 1ST in your satnav to get here. We’re a couple of minutes from Sheriffhall roundabout – take the Dalkeith exit on to Old Dalkeith Road and turn left shortly after into King’s Gate. Follow the long road through the park where you’ll find signage directing you to the car parks. For more info on how to get here on foot, by bike, bus or train please see our Find Us page. Please note there is a £3 parking charge for all visitors to Dalkeith Country Park. This can be bought in advance or paid for on arrival.
Where and when should I arrive?
Please arrive in plenty time for your visit. Santa’s Grotto is located off Restoration Yard’s courtyard in The Boudoir, just beside The Kitchen restaurant.
What do I need to bring with me?
Please bring your ticket with the QR code on it on the day of your visit. This can be via a printed ticket or mobile phone. Don’t forget, your ticket also gives you access to Fort Douglas on the day of your visit so bring some layers and warm, sturdy footwear for your little adventurers.
Can I take photos and videos?
Yes! You’re welcome to take as many as you like. Please share them with us on social media using hashtags #realsantadalkeith #dalkeithcountrypark #christmasindalkeith
Can I change my date/time slot?
Your tickets is only valid for the date and time specified on your email confirmation. If you need to change it, we will do our best to reschedule however we can’t guarantee a place.
Can I get a refund?
Unfortunately we cannot issue refunds unless we have to cancel the event in line with Government guidance.
Can I change the gift?
Presents cannot be exchanged either during or after the Santa’s Grotto experience. An age appropriate present will be given based on the age given on booking.
If you have any questions please don’t hesitate to contact us directly using the email firstname.lastname@example.org