Santa’s Grotto FAQs
How much are the tickets?
Tickets are priced at £14.00 for loyalty cardholders or £17.50 for non-loyalty cardholders. To buy your loyalty cardholder ticket, input your loyalty card number at checkout. Please bring your loyalty card with you on the day of your visit.
What’s included in the ticket price?
Your child(ren) will begin their experience with Santa’s Elves where we’ll have some crafting activities to help occupy excited little people. You’ll then be taken through to the Grotto to meet Santa himself and have ten minutes here to chat with him. Each child with a ticket will receive a quality gift suitable for the age provided on booking. Photo opportunities are of course free of charge. Your ticket also includes entry to Fort Douglas adventure park on the day of your visit. There is no additional charge for adults who’ve accompanied their children to the Grotto in Fort Douglas.
Who do I need to buy a ticket for?
You only need to buy a ticket for the children visiting Santa and who receive a gift. There is a maximum of three children per ten minute time slot to ensure every child gets the most out of their time with Santa. Please book two consecutive time slots for more children. You do not need to purchase tickets for the adults. There is a maximum of two adults per ten minute time slot.
Under 2’s accompanying older children free of charge do not receive a gift. If you’d like your under 2 to receive a gift please purchase a ticket and we’ll provide a gift suitable for their age.
Is there a joint Santa’s Grotto and Spectacle of Light ticket?
There is not. Spectacle of Light is a partnership event run with an external company therefore we cannot offer joint tickets.
Is Santa’s Grotto accessible?
Yes, we can arrange access through a different door leading into the Grotto. Please let us know in advance in the ‘Special Requirements’ box when booking your tickets. This allows us time to change the entrance in advance to help make it as smooth as possible for you.
If your child has a disability, please let us know in the ‘Special Requirements’ box on booking or ask us anything at firstname.lastname@example.org. Our Santa can also use British Sign Language for children who are deaf.
Where do I park?
You can park in the Steele Park Car Park or Laundry House Car Park (we also have accessible parking here). Parking is free. Tap in postcode EH22 1ST in your satnav to get here. We’re a couple of minutes from Sheriffhall roundabout – take the Dalkeith exit on to Old Dalkeith Road and turn left shortly after into King’s Gate. Follow the long road through the park where you’ll find signage directing you to the car parks. For more info on how to get here on foot, by bike, bus or train please see our Find Us page.
Where and when should I arrive?
Please arrive 5-10 minutes before your chosen time slot to have some time with our Elves before you go in to see Santa and help us keep to time. Santa’s Grotto is located off Restoration Yard’s courtyard between The Kitchen and Fort Douglas entrance in the space that is The Larder in Spring/Summer.
What do I need to bring with me?
Please bring your ticket with the QR code on it on the day of your visit. This can be via a printed ticket or mobile phone. Don’t forget, your ticket also gives you free access to Fort Douglas on the day of your visit so bring some layers and warm, sturdy footwear for adventures before or after your visit with Santa!
Can I take photos and videos?
Yes! You’re welcome to take as many as you like. Please share them with us on social media using hashtags #realsantadalkeith #dalkeithcountrypark #christmasindalkeith
Can I change my date/time slot?
Your tickets is only valid for the date and time specified on your email confirmation. If you need to change it, we will do our best to reschedule however we can’t guarantee place. No refunds can be given.
Can I get a refund?
Unfortunately we cannot issue refunds. We shall do our best to reschedule if you need to change your date or time but cannot guarantee a place.
Can I change the gift?
Presents cannot be exchanged either during or after the Santa’s Grotto experience. A present will be given deemed suitable for the age given on booking.
If you have any questions please don’t hesitate to contact us directly using the email email@example.com