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Fort Douglas Terms and Conditions

Fort Douglas Terms and Conditions

*Covid-19: Read more about our re-opening plan and safety measures here.*

Safety Information

While all reasonable measures have been taken to ensure the safety of our visitors and to provide information and warning signs, each adult visitor has a responsibility for their own safety and those of their fellow visitors whilst on site. Please note the following whilst at Fort Douglas:

  • All little adventurers need to be accompanied by an adult (we have coffee over there).
  • Adult-only groups (13+) are not allowed in Fort Douglas.
  • You’ll find bathrooms in the Fort Douglas Cabin.
  • Unfortunately dogs are not allowed to go into Fort Douglas.
  • The majority of the equipment in this playground is designed to be moderately challenging. Some items may only be suitable for over 5s or 6s (you’ll see a 6+ blue sticker).
  • Big people decide. Only you know the abilities and limitations of the children in your care. Please keep an eye on them and make sure they’re playing safely.
  • Be safe. Keep away from the river banks.
  • Decide on a meeting point in case your group splits up.
  • Please note BBQs are not permitted here.
  • In the event of an emergency, please contact a member of staff or dial 999.

Covid-19 Safety Measures:

How we will keep you safe:

  • Tickets will be available online only for an AM (10am to 1pm) or PM (2pm to 5pm) session to help us limit numbers and clean between sessions. You will be able to use your ticket anytime within the AM or PM slot.
  • Tickets will be scanned at the entrance. There will be no cash or card purchases available on the day for entry.
  • Fort Douglas membership cardholders will be able to book a £0 ticket using their membership card number. Membership cards must also be brought to the visit as proof.
  • We will limit the amount of people in Fort Douglas at any one time to aid social distancing.
  • We will clean stainless steel equipment between the AM and PM sessions.
  • The Food and Drink Cabin will be operational by contactless cards only, no cash.
  • Perspex will be in place at the Cabins between customers and staff.
  • There will be a one-way system around Sky Maze, Mini Maze, the Embankment and Zip Wires to help minimise contact.
  • There will be hand sanitiser stations at the Cabins and Bathrooms.
  • The Kids Shop Cabin will be closed.
  • Bathrooms will be one family at a time. We have three bathrooms in Fort Douglas.
  • Tickets are non-refundable except in cases of a Force Majeure Event.

What we will ask for in return:

  • Please book online before you visit – there are no tickets available on site if you just turn up.
  • Please ensure you and your children stay two metres apart from others and follow the one-way system.
  • You can of course still ask our staff for help, just from a distance!
  • Please use the hand sanitiser stations provided.
  • Bring a payment card for food and drink purposes.
  • Use the bathrooms in Fort Douglas. The parenting room in Restoration Yard will not be in use and Restoration Yard toilets will be for Restoration Yard customers only to enable social distancing.

 

Fort Douglas Membership Card Terms and Conditions

*Please note we have frozen selling memberships for the remainder of 2020 due to restrictions on our capacity due to the pandemic. Thank you for your understanding as we navigate the ‘new normal’ for our business.*

  • Once purchased, a Fort Douglas membership card is non-refundable. Anyone who has bought a 2020 membership will have their membership extended for the same amount of time we were closed for during the Covid-19 outbreak.
  • You must still book online for a £0 ticket and bring your card with you on the day as proof of membership.
  • The Fort Douglas membership card can only be used by the person it was purchased for, identifiable via the photograph on the reverse.
  • The Fort Douglas membership card is non-transferrable.
  • The Fort Douglas membership card does not guarantee entry. On rare occasions we may need to close due to weather or limit numbers on busy days.
  • Free admission cannot be granted without your Fort Douglas membership card. Entry will be charged at the normal rate of admission.
  • Dalkeith Country Park reserves the right to change the Fort Douglas membership benefits at any time.
  • Fort Douglas membership is valid until the end of December of the year purchased.
  • The Fort Douglas membership card is not a loyalty scheme and you do no accrue points. Please sign up for our loyalty card separately.
  • Adults must accompany their children at all times.
  • We reserve the right to refuse admission or cancel memberships without a refund if anyone behaves in an abusive of threatening way to our staff, contractors or other visitors.
  • Please refer to our Privacy Policy for details on how we handle your data.